Brothers of Mercy Sacred Heart Home
NYSDOH-licensed Adult Home in Clarence, Erie County — 105 certified beds, certificate 240-E-845.
License and inspection record
| Licensing agency | New York State Department of Health (Western Regional Office - Buffalo) |
|---|---|
| Operating certificate # | 240-E-845 |
| License type | Adult Home |
| Assisted living certifications | Assisted Living Residence (ALR): 105 beds; Enhanced ALR (EALR): 64 beds; Special Needs ALR (SNALR, dementia): 32 beds |
| Certified capacity | 105 beds (2026 Q2 NYSDOH report) |
| First licensed | December 3, 2020 |
| Status | Active — listed in the NYSDOH facility roster retrieved October 24, 2026 |
| Operator of record | Brothers Of Mercy Sacred Heart Home, Inc. |
| Inspections on file | 6 (July 1, 2022 to June 30, 2026), 4 violations cited, 4 with no violations |
| Enforcement / disciplinary record | None reported in this period |
| Address | 4526 Ransom Road, Clarence, NY 14031 (Erie County) |
| Phone | (716) 759-2644 |
| State record | NYS Health Profiles record |
| Website | Operator site |
Is Brothers of Mercy Sacred Heart Home licensed by New York State?
Yes. Brothers of Mercy Sacred Heart Home holds New York State Department of Health operating certificate 240-E-845 as an Adult Home in Clarence, with 105 certified beds in the 2026 Q2 state report, and has been licensed since December 3, 2020 (about 6 years).
On top of that base license it holds Assisted Living Residence licensure for 105 beds, 64 of them Enhanced (EALR), and 32 Special Needs (SNALR) dementia beds. Those certifications are what make it “assisted living” in New York's legal sense, not just in its marketing.
What does Brothers of Mercy Sacred Heart Home's NYSDOH inspection record show?
Between July 1, 2022 and June 30, 2026, NYSDOH inspected Brothers of Mercy Sacred Heart Home 6 times and cited 4 violations; 4 inspections found none. The most recent report on file is a complaint survey issued May 26, 2026.
1 of those visits were routine relicensure surveys and 4 were complaint investigations. A complaint survey does not mean a complaint was upheld — many close with no citation.
The regulation areas cited most often were inspection, operating certificates, resident services. What matters is whether the same areas repeat survey after survey, and whether the plan of correction was approved.
| Report issued | Type | Violations | Areas cited | Plan of correction |
|---|---|---|---|---|
| May 26, 2026 | Complaint Survey | 0 | — | Plan/Notice of Correction Not Required |
| March 19, 2026 | Complaint Survey | 0 | — | Plan/Notice of Correction Not Required |
| September 2, 2025 | Other Survey | 1 | Inspection | Plan/Notice of Correction Under Review |
| July 16, 2025 | Complaint Survey | 0 | — | Plan/Notice of Correction Not Required |
| February 20, 2025 | Relicensure Survey | 3 | Operating certificates, Resident services, Medication management | Plan/Notice of Correction Under Review |
| December 6, 2023 | Complaint Survey | 0 | — | Plan/Notice of Correction Not Required |
Enforcement: none reported for Brothers of Mercy Sacred Heart Home in this period.
Does Brothers of Mercy Sacred Heart Home offer memory care (SNALR) in Clarence?
Yes. Brothers of Mercy Sacred Heart Home is certified as a Special Needs Assisted Living Residence for 32 of its 105 beds, which is New York's certification for dementia care.
That is 30% of the building. Ask whether the SNALR neighborhood is a separate secured floor or wing, how many SNALR beds are open now, and what happens if a resident's needs go beyond what SNALR covers.
Can a resident age in place at Brothers of Mercy Sacred Heart Home?
Partly. Brothers of Mercy Sacred Heart Home holds Enhanced Assisted Living Residence certification for 64 beds, which lets a resident stay when they need help walking, transferring or managing a chronic condition that would otherwise force a nursing-home move.
Medicaid: the state report shows no ALP beds here, so Brothers of Mercy Sacred Heart Home is private pay. Families who expect to need Medicaid should read how Medicaid and assisted living fit together in New York before moving in.
The state record also lists 1 respite beds for short stays.
Where is Brothers of Mercy Sacred Heart Home, and what is nearby in Clarence?
Brothers of Mercy Sacred Heart Home is at 4526 Ransom Road in Clarence, Erie County. The closest hospital is Millard Fillmore Suburban Hospital in Amherst, about 7.1 miles away in a straight line.
Other nearby hospitals: Sisters of Charity Hospital - St. Joseph Campus (Cheektowaga, 10.4 mi); Erie County Medical Center (Buffalo, 12.3 mi).
0 other licensed adult care facilities sit within five miles, so families here may need to widen the search to compare options.
Clarence is a fast-growing town in northeast Erie County with a large faith-based campus on Ransom Road.
From the operator's own published information: Assisted living and memory care community on the Brothers of Mercy Wellness Campus in Clarence, organized into six 16-resident "Wellness Neighborhoods," each with its own living/dining space and secured courtyard. The operator's own site describes three distinct licensed care tiers inside the same building — Enhanced Assisted Living, Special Needs Assisted Living for memory loss, and general Assisted Living for progressive frailty — meaning a resident's care level can change without a physical move to a different community.
What does assisted living at Brothers of Mercy Sacred Heart Home cost?
No state record publishes this community's prices, so we do not either. The CareScout 2025 Cost of Care Survey puts New York's statewide median for a private one-bedroom in assisted living at $7,110 a month; no Buffalo-specific figure is published.
What moves the bill at a specific community is the care level: EALR and SNALR care usually cost more than base assisted living, and this community holds both. Ask for the full fee schedule in writing, including level-of-care charges and what triggers an increase. New York requires a written residency agreement before admission. Our cost guide walks through the numbers, and the CareScout survey is the source.
How does Brothers of Mercy Sacred Heart Home compare with licensed communities near Clarence?
The nearest licensed communities to Brothers of Mercy Sacred Heart Home are Bristol Village (5.3 mi), Tennyson Court (5.4 mi), GreenField Terrace (5.5 mi), each with its own state record.
| Community | City | Distance | Beds | Certifications | Violations cited* |
|---|---|---|---|---|---|
| Bristol Village | Clarence Center | 5.3 mi | 142 | ALR, EALR, SNALR | 2 |
| Tennyson Court | Williamsville | 5.4 mi | 93 | ALR, EALR, SNALR | 5 |
| GreenField Terrace | Lancaster | 5.5 mi | 56 | ALR, EALR, SNALR | 10 |
| Greenfield Court | Lancaster | 5.5 mi | 57 | ALR | 10 |
| Brompton Heights | Williamsville | 5.8 mi | 200 | ALR, EALR, SNALR | 33 |
| Juniper Glen Alzheimer's Special Care Center | East Amherst | 5.9 mi | 66 | ALR, EALR, SNALR | 33 |
*NYS Health Profiles, July 1, 2022 – June 30, 2026. Larger buildings and buildings with more complaint visits tend to show more citations; read the reports, not just the count.
Who operates Brothers of Mercy Sacred Heart Home?
NYSDOH lists Brothers Of Mercy Sacred Heart Home, Inc. as the operator of record (not for profit corporation), licensed since December 3, 2020.
In the 2026 Q2 quarterly report the community counted 92 residents at quarter's end against 105 certified beds (about 88% full). A community near capacity may have a wait list for SNALR or ALP beds even when other rooms are open, so ask.
Licensed only about 6 years ago, this is one of the newer buildings in the two counties, so its inspection history is short; weigh the most recent surveys more heavily.
How does Brothers of Mercy Sacred Heart Home's record compare with other Buffalo-area assisted living?
By size, Brothers of Mercy Sacred Heart Home ranks 19 of 34 assisted living communities in Erie and Niagara counties. It was cited 3.8 violations per 100 certified beds over the four-year window, against a two-county median of 20.0.
That is below the regional median. A per-bed rate is a rough yardstick, not a grade: one complaint-heavy year can move it, and NYSDOH does not rank facilities. Read the dated reports above before drawing conclusions.
Which Erie County agencies help families with Brothers of Mercy Sacred Heart Home?
Brothers of Mercy Sacred Heart Home is in Erie County, so the Erie County Department of Senior Services ((716) 858-8526) is the local office for the aging and NY Connects contact, and suspected abuse or neglect of a resident goes to Erie County Department of Social Services, Adult Protective Services at (716) 858-6877.
A complaint about the facility itself (care, staffing, conditions) goes to NYSDOH through its Adult Care Facility complaint line, 1-866-893-6772. The free Long Term Care Ombudsman Program advocates for residents of licensed adult care facilities; our ombudsman and complaints guide explains who to call for what, and the Erie County guide lists the local offices.
What should you ask when you tour Brothers of Mercy Sacred Heart Home?
Bring questions tied to Brothers of Mercy Sacred Heart Home's own state record and certifications, not a generic checklist; the 6 below come from what NYSDOH shows for this building.
- Your recent NYSDOH citations included inspection. What did you change, and can I see the approved plan of correction?
- Of your 32 SNALR beds, how many are open, and what is the overnight staffing on that unit?
- Which conditions can you manage under EALR, and at what point would you require a move to a nursing home?
- How is a change in care level decided, and how much notice do families get before the rate changes?
- What happens after a fall at night, step by step?
- Can I see the residency agreement New York requires before admission, and the list of extra fees?
How do you verify Brothers of Mercy Sacred Heart Home's record yourself?
Open Brothers of Mercy Sacred Heart Home's NYS Health Profiles page (linked in the license table), check that the operating certificate matches 240-E-845, then read the Inspections tab for every report since July 1, 2022.
Full survey reports can be requested from NYSDOH through its records request process. Our step-by-step guide to checking violations shows what each tab means.
Related questions
- How do I check a facility's violations or inspections?
- What is the difference between EALR and SNALR in New York?
- What is New York's Assisted Living Program (ALP)?
- Adult home vs. assisted living residence
- All assisted living in Erie and Niagara counties
Last verified: October 2026 against NYSDOH records. We are not affiliated with Brothers of Mercy Sacred Heart Home and do not represent it. Licensing details change — confirm with the state record.
